Aloft Leawood-Overland Park

I booked a block of rooms April 2, 2025 for my daughter's wedding in July. At the time of the contract, I was told the allotment of room types could be reassessed in the future to meet my guests needs. In May, I emailed Molly to find out how many rooms had been reserved and what type of rooms were left. When Molly had not responded after several days I called her office and her recording said she was out of office for two months. No auto-reply was set on her email - strange that feature was not used! I then tried to reach someone in the "sales" office to discuss my block of rooms. I tried calling and emailing with no response. I finally called front desk and they gave me a sales coordinator name. It took Claudia 10 days to respond to my email/phone calls. It then took THREE emails before she answered my questions. Then I was told, I could not add more double rooms (there were double rooms available for booking during the timeframe I needed). I called the front desk and asked to speak to a manager and was told no one was available so asked to have manager call me. It has been over two weeks and still have not received a return phone call. I emailed Claudia and asked for manager's phone number and email. Claudia gave me an incorrect email and it bounced back - no one answered when I called. I finally managed to get the correct email and ten days later NOTHING! As you can imagine getting this close to the wedding I have a million things to do and do NOT need this aggravation. At this point all I can do is apologize to my guest for my poor hotel choice. The hotel was recommended by the reception venue. I have shared with them my displeasure with the hotel. I guess I will be hand delivering the welcome bags I made for my guests. Some of the guest had to find hotels on their own. Just don't stay here - very very disappointing. I recently read some reviews and they are not good (should have read before) and no one at Mariott seems to care about the lack of customer service. I have used other hotels in the area for group events and did not have a problem. Really regret my choice.

Beware if you book online! Priceline has created an identical website and you will think your at the Marriott site. Priceline has NO REFUND POLICY! Unlike Marriott. Marriott should do something about that deception! . Now the hotel…..No Service, have been here 3 days and no new towels, nothing in maid service. Beds have not been made. No new coffee for in room coffee machine. Have to go to the front desk to get towels. Budget hotel is an understatement…it takes minutes to get hot water…how many hundreds of gallons of water is being wasted each day by this “budget” hotel? One exception to the abysmal underperformance of ALoft…..the people at the desk are very polite. This was our second try at this place. And our last.

Neat location, needs some improvements The person working the front desk was very impersonable at check in. The bartender was VERY RUDE!! and the pool needed LOTS of chlorine. The dirtiness of it caused us to go home with a bacteria infection. The hotel itself is in a neat location and clean for the most part, however, your staff needs improvement on their customer service skills.